Job Description

Job Summary and Duties

If you are considering a new job, work environment or career opportunities you should look at Mercer County Community College. MCCC is a publicly supported college that is open to all and dedicated to student success. In order to support that mission Mercer seeks to attract, retain, and support a skilled diverse workforce, which is our most valuable resource. We thrive on and are proud of our diversity and open access. Our students and employees find the College large enough for a multitude of offerings yet small enough to keep the “Community” feel for all. The College consists of two campuses, the James Kerney Campus (JKC) in the capital city of Trenton, NJ and a larger 292-acre suburban campus just six miles north of Trenton.  
 
As part of the comprehensive and valuable benefits package, the College offers credit course tuition waivers for employees, spouses and dependents. This allows for employees and their families to take advantage of earning a higher education degree without the high cost. The College offers students 69 Degree Program Options and 35 Credit Certificates from which to choose.
 
JOB DUTIES
 

• Utilize strong problem-solving and troubleshooting skills along with a wide knowledge base of Admissions, Review of Major (transfer vs degree, and financial aid eligible), Placement & Exemptions (options for CELP, etc.), pre-transcript review for course selection, Enrollment Services, Records & Registration, and Financial Aid.
• Ability to assist students, families (parents, guardians, etc.), and campus community with admissions, registration, placement & exemptions, testing, advisement, financial aid, academic programs, and appropriate referrals to other-related student services along with assisting new students with all aspects of using student online resources.
• Assist students in using the college website to answer general questions, locate forms, complete admissions application, complete the Free Application for Federal Student Aid (FAFSA), access Web Advisor, and other related sites such as Blackboard. 
• Monitor student progress towards goals and proactively advise and assist students to problem solve issues that may be barriers towards achieving goals, persistence, attendance, and completion.
• Lead and participate in collegewide committee for new student registration days.
• Participate in campus visitation programs, advising/registration days, new student orientation, and campus retention programs.
• Cross train to assist with functions of other Student Services departments including, but not limited to Academic Support Center, Tutoring, EOF , SAEE,  Testing Center, Enrollment Services, Recruitment & Outreach, Career Center, and Advising.
• Make adequate referral to academic advisors and cohort program for students 

 
ESSENTIAL DUTIES AND RESPONSIBILITIES 
 

• Guide students through the application and enrollment process, ensuring all necessary documentation is submitted accurately and on time.
• Follows Academic Advising Policies set by the division of Academic Affairs and Director of College Advising and Academic Support. 
• Communicates issues or inconsistencies of policy, student issue or faculty concerns to the Office of Academic Affairs 
• Evaluate admissions applications and college transcripts, to ensure prospective students are compliant with institutional policies and admissions requirements. 
• Provide comprehensive advising to prospective and current students on academic programs, admissions procedures, and financial aid options.
• Register students and conduct individual advisement and mentoring.
• Use key performance indicators to meet student retention and graduation plans assigned by the College.
• Guide registration & preplanning (Review Advanced Placement (AP) exams, Placement tests, dual enrollment etc..). 
• Provide students with in-depth knowledge about program requirements, course selection, course description, and degree planning. 
• Assist students with Add/Drops, Self-Service Assistance, and Teach Out Agreements and options. 
• Provide guidance on testing, referrals, degree audits and student planner to support student success. 
• Maintain up-to-date knowledge of academic programs, institutional policies, and external regulations affecting enrollment.
• Assist with referrals, basic career, and transfer needs.
• Follow up with students to ensure successful enrollment and address any issues that may arise.
• Discussion of the College Level Examination Program CLEP and portfolio review 
• Serve as a back up in advising and registration lab for student assistance.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES
 

• May assist with supervising part-time staff. 

 
WORKING CONDITIONS
 
While performing the duties of this job, the employee is regularly required to use vision and talk or hear.
 
ADA AND OTHER REQUIREMENTS 
 
Positions in this class typically require the ability to use a key board, hearing, seeing and repetitive motions.
 
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
 

Required Qualifications, Knowledge, Skills & Abilities

REQUIRED QUALIFICATIONS
 

• Bachelor's Degree in education, counseling or related field from an accredited educational institution.
• One to Two (1 – 2) years’ experience working in an Enrollment Center, OneStop or Triage Advising Center.
• One to Two (1 – 2) years’ experience working with diverse populations and non-traditional students.
• One to Two (1 – 2) years’ of experience supporting or advising students.
• Strong knowledge of higher education systems, enrollment processes, and financial aid options.
• Experience working with faculty and academic staff.
• Experience working with special summer programs, populations retention and gradation projects.
• Valid driver’s license and access to transportation.
• Must be available to work some nights and weekends.
• Mastery of M.S. Word suite (excel, word, PowerPoint etc.) and ability to learn and apply the use of technology.

Preferred Qualifications, Knowledge, Skills & Abilities

PREFERRED QUALIFICATIONS
 

• Master's degree in education, counseling or related field from an accredited educational institution.
• Bi-lingual in Spanish and English
• At least three to five (3 – 5) years of experience in a community college setting.
• Has demonstrated track record of building programs and initiatives to support students such as tutors, learning assistance and virtual/online learning.

KNOWLEDGE, SKILLS & ABILITIES
 

• Experience advising students in a college environment. 
• Exceptional knowledge of Colleague, Student Planner, Self Service, CRM Advise and CRM Recruit.
• Must know how to manage competing priorities in a fast-paced environment.
• Manage projects and meet deadlines.
• Strong written and oral communication.
• Working knowledge of higher education and the needs of diverse populations of students.
• Mastery of M.S. Word suite (excel, word, PowerPoint etc..) and ability to learn and apply the use of technology.
• Knowledge of research, trends and best practices for academic advising,
• Understand the use of data, goal setting and benchmark of students of student success.
• Candidates must have strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills, verbal and written.

Core Competencies

CORE COMPETENCIES 
 
Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
 
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Customer Focus: Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
 
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
 
Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance and meets commitments.
 
Gaining Commitment: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
 
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
 
Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.
 
Diversity & Inclusion: Working with situations involving different cultures/languages and responding to the ambiguity of unexpected/unfamiliar approaches. 
 
Formal Presentation: Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience.
 
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

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