Assistant Director, Systems & Operations
Job Description
General Description
Reporting to the Associate Vice President, Strategic Initiatives & Community Engagement, the Assistant Director, Systems and Operations develops and implements technology and data-driven systems, procedures, and solutions to continuously improve the operations and impact of municipal partnership initiatives within the College’s Division of Strategic Initiatives & Community Engagement (SICE), namely the Octavius Catto Scholarship and the City College for Municipal Employment (CCME). The Assistant Director works collaboratively with the College’s Institutional Research and IT departments to optimize systems for automating, streamlining, and improving decision making and operations. Leveraging data, technology, and organizational insights, and in consultation with relevant leaders across SICE, the Assistant Director also oversees processes and procedures for accurately and efficiently awarding scholarship aid and forecasting the budgetary need and capacity of the initiatives over time.
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College Intro
Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.
Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.
Specific Responsibilities
- Design and identify data systems used for research, actionable insights, and analytical purposes, including specialized databases and dashboards to strengthen interventions, initiatives, outcomes, innovations, and other related solutions.
- Identify systems and procedures to optimize data-driven decision making and seamless operations across all functional areas.
- Develop and refine systems for determining the continued eligibility of students enrolled in the Division’s municipal partnership initiatives based on established benchmarks for on-time degree and program completion.
- Develop and implement policies and procedures for accurately and efficiently awarding financial and scholarship aid, including last-dollar tuition, basic needs and achievement incentives payments, and course material credits.
- Supervise financial and scholarship aid staff.
- Track, monitor, and project budgetary capacity based on recruitment, retention, graduation, and award utilization trends.
- In consultation with the College’s Director of Institutional Research, assign tasks and projects to the Data Specialist.
- Co-lead, with Data Specialist, the creation of data related presentations and visualizations to effectively share outcomes and findings with departmental staff, College leadership, City leadership, and the Mayor’s Office.
- Co-lead, with Data Specialist, the creation and management of survey instruments pertaining to SICE’s municipal partnership initiatives.
- Evaluate and share academic research to aid in high-level decision making.
- In consultation with Institutional Research, IT, and Enrollment Management, design and manage metrics and dashboards pertaining to SICE’s municipal partnership initiatives (Catto Scholarship, CCME, Dual Enrollment).
- Create and maintain documentation for reporting procedures.
- Serve as co-chair of the Catto Scholarship’s Evaluation & Appeals Team.
- Serve as member of the Catto Scholarship’s Senior Leadership Team.
- Demonstrate sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and racial and ethnic backgrounds.
- Work collaboratively with the College’s Institutional Research, Institutional Effectiveness, and IT departments to optimize the data systems of SICE’s municipal partnership initiatives.
- Deliver quality customer service to internal and external constituents in a timely, professional, and courteous manner.
- Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
- Other duties as assigned.
Minimum Qualifications
Bachelor’s degree required. Any and all degrees must be from a recognized institutional accreditor.
- At least four (4) years of relevant work experience in higher education is required. At least two (2) years of relevant work experience in the development of business intelligence solutions is required. Previous experience using Ellucian Banner, or a similar enterprise-wide system is required. Strong knowledge of relational database architecture, tables, and data sets is required.
- Demonstrated proficiency utilizing multiple applications such as SharePoint, dashboards, and website development tools is required.
Basic proficiency in Excel, SQL, and Tableau.
- Ability to draw conclusions and make recommendations based on data and research findings. Ability to manage multiple projects simultaneously. Experience supervising full-time professional(s). Strong organizational and time management skills with exceptional attention to detail required. Ability to work effectively in a fast-paced, collaborative environment required. Demonstrated ability to maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and racial and ethnic backgrounds.
- Strong written, verbal, and interpersonal communication skills required.
Preferred Qualifications
- Master’s degree preferred .
Work Location
Main Campus
Benefits Summary
Benefits:
“Success Starts Here” at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.
Full-time faculty and staff benefits include:
College-paid medical, dental, drug, life and disability insurance
Tuition remission (for classes at the college)
Forgivable tuition loan (for classes at any accredited academic institution)
403(b) retirement plan with 10% College contribution with employee contribution 5%
Flexible spending accounts
Paid vacation, holiday and personal time
Partial remote work schedule for remote work eligible positions
Additional College benefits:
Winter break: 1 week around the third week in December and New Years
Spring Break: 1 week in March
Summer Hours: 4-day work week (closed on Fridays) from the 2nd week in May through the 3rd week in August
For More information about the College benefits and eligibility based on employee class, please visit:https://www.myccp.online/human-resources/benefits-eligibility
Salary Grade or Rank
3
Min Salary/Hourly Rate
$54,498
Max Salary/Hourly Rate
$89,921
Job Posting Open Date
10/01/2024
Job Posting Close Date
Type of Position
Administrator
Job Category
Employment Status
Full-Time
Special Instructions to Applicants
Interested candidates should complete an online application.
- Cover Letter of interest and resume required.
- Name and contact information of 3 references required.
- Employment offers are contingent upon successful completion of background checks in accordance with PA Child Protective Services Law.
- Must be legally eligible to work in the U.S.
Community College of Philadelphia is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.
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