This is a hybrid role that can be based in any First Citizens location.

The Commercial Credit Process Improvement and Transformation Delivery Lead is part of the Credit Administration and Infrastructure Organization, on the Credit Remediation and Transformation team. The Delivery Lead will serve as an internal consultant and drive outcomes by providing personal leadership and consultation towards process improvement efforts across the Credit Risk spectrum of the bank, with a specific focus on credit risk and lending processes related to regulatory findings. This role will be responsible for ensuring successful implementation of scalable, enterprise-wide solutions to close gaps identified by regulatory agencies through evaluating and enhancing operational processes and data in collaboration with first line and second line business teams.

The individual in this role will be responsible for driving to key decisions through efficient and effective stakeholder engagement, collaborating with subject matter experts across the organization and with program management leads, and providing ad hoc credit risk remediation and transformation support where needed, including, but not limited to applying value stream mapping, root cause analysis, and lean or other process improvement methodologies to Credit Risk's needs.

A successful individual in this position will have a basic understanding of commercial lending and credit risk management at large financial institutions and will build a strong understanding of credit and risk management at First Citizens, along with developing project management skills, and process improvement skills.

The role will be pivotal in building credit risk processes and solutions for the future of the bank and will be very visible, with exposure to the Chief Credit Officer of the Commercial Bank, Chief Risk Officer, regulatory agencies, and Board of Directors.

The Credit Remediation and Transformation team is focused on evolving the way in which credit risk operates to ensure we are meeting regulatory expectations and addressing any areas of issues timely. We play an integral role in building and delivering enterprise-wide solutions for the future through partnership and collaboration across all lines of business at FCB.

Project Management:

In collaboration with project team, lead regulatory focused consultative projects with major impact across the enterprise. Drives aspects of project life cycles ensuring successful and timely execution and implementation of critical deliverables. Aligns project strategies and results with wider organizational needs.

Collaboration:

Works closely with change management lead, project teams, subject matter experts, and stakeholders on process improvement, communication, and training needs to ensure successful execution and adoption of new processes and procedures. Communicates clearly with management, associates, and wider business units in driving change across the Bank.

Business Expertise:

Develops a strong understanding of credit and credit-related business processes in order to provide relevant, accurate guidance to leadership and project teams. Reviews documentation such as regulatory feedback, procedure documents, credit policy, audit reports, performance metrics, and other indicators to build a thorough understanding. Builds process management, project management, and change management skills.

Process Improvement:

Partners with executive leadership to build regulatory remediation plans that manage regulatory risk for the bank. Challenge associates around the organization to ensure scalable and applicable solutions. Identify areas of improvement within Credit Risk-related processes and operational data through analysis. Participate in department or team strategic planning and creates business cases to illustrate the scope of planned projects and process improvements.

Bachelor's Degree and 6 years of experience in Process improvement, consulting or product development OR High School Diploma or GED and 10 years of experience in Process improvement, consulting or product development

Preferred Area of Experience: Process improvement, consulting or product development
Preferred Area of Study: Business, Economics, Risk Management

Commercial Banking industry experience including Commercial and Consumer Lending

Project Management

If hired in CA or NYC the base pay for this position is generally between $124,100.00- $167,900.00 Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.