Job Description

Are you seeking an opportunity to solve complex challenges in voice networking and communication systems ?

Are you passionate about delivering seamless voice communication solutions?

If so, we're looking for someone like you to join our team at APL.

We are seeking a Senior Voice Engineer to help us design, implement, and maintain robust telephony solutions that power our organization's essential communication infrastructure. Your work will directly impact the efficiency and reliability of our enterprise voice systems, ensuring seamless communication throughout our operations. You will be joining a dedicated team that is passionate about delivering innovative and dependable telephony solutions with a strong focus on continuous improvement. We emphasize transparency, innovation, and a commitment to excellence in tackling complex technical challenges.

As a Senior Voice Engineer

• Your primary responsibility will be to provide technical expertise and engineering support for the design, deployment, and operational management of enterprise telephony systems.
• You will manage and maintain Cisco IP-based telephony architecture including UCCX servers, gateways, Unity VM, CUBEs, and related services like Jabber.
• You will configure, monitor, and manage call routing, SIP trunking, and trunk management to ensure optimal voice communications across the enterprise.
• You will collaborate with network, infrastructure, and operations teams to ensure seamless voice and data network integration.
• You will monitor the performance of telephony systems and implement improvements for security, scalability, and reliability.

You meet our minimum qualifications for the job if you...

• Possess a Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field. Equivalent experience will be considered in lieu of a degree.
• Have 7+ years experience with the design, deployment, and operational management of enterprise telephony systems.
• Have in-depth understanding of Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, Jabber, CUBEs, and related systems.
• Are proficient in call routing, trunking, and SIP trunk management.
• Have experience conducting technical evaluations and feasibility studies on VoIP and network technologies to recommend and implement enterprise-level solutions.
• Have expertise in cloud telephony solutions and experience managing the migration of on-premise systems to cloud-based platforms.
• Are skilled in designing, testing, and deploying call center technologies to meet business requirements and enhance operational efficiency.
• Possess solid understanding of OSI layers 1, 2, and 3, with a focus on layer 2 and 3 network protocols.
• Are able to obtain a Secret security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

You'll go above and beyond our minimum requirements if you...

• Have experience with collaboration tools like Zoom, Microsoft Teams, Cisco WebEx, or equivalent.
• Familiarity with AI-powered tools for collaboration, such as voice transcription, virtual assistants, or speech analytics.
• Have in-depth knowledge of E911 regulations, including compliance with Ray Baum's Act and Kari's Law.

Why work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at http://www.jhuapl.edu/careers.

APL is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law.

APL is committed to promoting an innovative environment that embraces diversity, encourages creativity, and supports inclusion of new ideas. In doing so, we are committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu. Only by ensuring that everyone’s voice is heard are we empowered to be bold, do great things, and make the world a better place.

The referenced pay range is based on JHU APL’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.

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