Job Description

SUPERVISOR, ADMINISTRATIVE CLINICAL OPERATIONS FOR PRIMARY CARE, MIT Health, to provide day-to-day oversight of patient services, including supervising patient services representatives and/or temporary employees.  Will be responsible for ensuring that each patient’s experience is positive and that patient flow and appointment scheduling are accurate and efficient; supervising people in visible positions who have extensive patient contact both in person and by telephone; providing backup to the manager, clinical operations in administrative project work and interacting with vendors and/or other external stakeholders; serving as a principal resource on all operational matters, sometimes acting as a consultant to other service areas; collaborating with other key stakeholders to develop and implement effective and efficient procedures; and participating in confidential employee meetings and evaluating employee performance.  

A detailed position description is available at https://medical.mit.edu/jobs.  

Job Requirements:
REQUIRED:  bachelor’s degree in a related field; at least three years of relevant experience in healthcare, administration, business, or other relevant discipline; ability to coach and develop individuals and teams; self-direction and support for process improvements and change; expert-level knowledge of customer service models and methodologies; and ability to motivate staff members.  Seek someone who is proactive and able to make independent decisions and work with minimal direction, keeping management informed and escalating issues as needed. Job #24129-7


6/11/24

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