Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Summary of Objective: The IT Systems Administrator provides daily support and ensures the health of server, network and desktop infrastructure and will serve as an escalation point for end user support issues that have not been resolved by the global desktop support team. The Server Support Administrator contributes to the maintenance of the IT Asset Register for both hardware and software and has responsibilities for all aspects of IT Infrastructure security.

Essential Duties and Responsibilities:

• Work closely with the Global Sr. IT Director of Infrastructure to develop and implement plans & strategies for the enhancement, simplification, and modernization of the computer infrastructure in support of the business and global IT strategy.
• Work as part of the global infrastructure team in support of the global IT infrastructure (on premise and cloud hosted).
• Support the global cyber team with the deployment of updates or security/antivirus tools to the global infrastructure.
• Intermediate to advanced administration and monitoring of PCI VMWare, Veaam and SAN environments.
• Intermediate to advanced administration and monitoring of PCI Windows and Linux based servers and systems.
• Intermediate to advanced administration and monitoring of PCI Cloud based infrastructure.
• Administration and support of PCI network infrastructure with guidance from the IT Network and Cloud Engineering Team.
• Administration and support of PCI desktop and laptop hardware, operating systems and software.
• Resolve end user software and hardware issues.
• Respond to end user issues that have escalated from the helpdesk/desktop technician.
• Management of specified user and computer objects in Active Directory.
• Support the installation of local server hardware and software.
• Supports the local IT Business Continuity planning and annual disaster recovery testing.
• Will lead some Infrastructure projects
• Support new user and user change requests.
• Supports IT based management of change requests via the global quality management system.
• Responsible for the server backup operation for the local site.
• Authors local/global IT Standard Operations Procedures and work instructions.
• Support desktop and server software licensing within owned limits.
• Support Customer Audits where applicable
• Provide out-of-hours support where deemed necessary and appropriate.
• Other duties as requested

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Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.