Job Description

Job Summary

The Patron Services Supervisor, under the direction of the Director of Patron Services, assists in the coordination of operations for a multi-faceted ticket office. This hands-on position includes selling subscription and single tickets for approximately 150 live events in up to 9 different venues for several different arts organizations including UMS, U-M School of Music, Theatre and Dance and the Ann Arbor Summer Festival. The position includes co-management of ticket office student employees, creating weekly schedules for all Patron Services employees, as well as managing events at select off-site locations for both ticketing and front-of-house. Evening and weekend work required. Position requires employee to be accessible on a mobile cellular device and involves traveling to various locations on and off the U-M campus for performances.

Who We Are

About UMS: Housed on the campus of the University of Michigan in Ann Arbor, UMS is one of the oldest performing arts presenters in the country, committed to connecting audiences with performing artists from around the world in uncommon and engaging experiences. With a program steeped in music, dance, and theater, UMS contributes to a vibrant cultural community by presenting approximately 60-75 performances and over 100 free educational activities each season. UMS commissions new work, sponsors artist residencies, and organizes collaborative projects with local, national, and international partners. UMS was selected as one of the 2014 recipients of the National Medal of Arts, the nation's highest public artistic honor, awarded annually by the president of the United States at the White House to those who have demonstrated a lifetime of creative excellence, according to the National Endowment for the Arts, which oversees the selection process.

For more information on UMS visit: www.ums.org.

UMS values a culture of diversity, equity, and inclusion. We are committed to the development of staff who thrive and contribute to a positive and inclusive environment. Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended. Applications will be accepted only through the University of Michigan jobs website. Visit www.umjobs.org

Responsibilities*

(50%) Leadership/Supervision

(20%) Performance & Operations Support

(20%) Communication and Customer Service

(10%) Other Projects as Assigned

Required Qualifications*

Desired Qualifications*

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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