Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Job Roles

• Instruct, motivate, safeguard and assist patients practicing exercises and functional activities under direction of medical staff.
• Assist and secure patients into or onto therapy equipment.
• Transport patients to and from treatment areas through use of wheelchairs or providing standing support as needed.
• Administer active and passive manual therapeutic exercises, therapeutic massage, ultrasound, electrical stimulation, cryotherapy, and heat to include the application and removal of clinical rehabilitation modalities per physical therapy or chiropractic provider instructions.
• Administer static and intermittent mechanical traction per provider instruction.
• Observe patients during treatment to compile data on patient's completion of prescribed exercise and response to exercise and modalities with reporting to physical therapy provider.
• Clean, sterilize, disinfect exam tables and equipment as instructed.
• Maintain supply/stock levels on gym or clinic floor, and in storage areas to include maintaining organization and cleanliness per posted guidelines.
• Maintain ordering of supplies as directed.
• Provide administrative support functions related to the patient check-in and check-out process to include identification verification, updates to demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
• Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.
• Complete all required documentation accurately and thoroughly and in a timely manner in accordance with department standards, and assuring placement into patient's Electronic Health Record.
• Confirm, request, and process referrals and authorizations.
• Contact patients to schedule appointments and make reminder/recall notifications.
• Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns.
• Perform other duties as assigned.

Education/Certifications/Licenses/Registrations

• Minimum 1 year of experience as a physical therapy aide or rehabilitation technician preferred.
• Minimum 1 year of experience in customer service required, preferably in a health care environment.
• High School Diploma or GED Equivalent required.

Experience/Specialized skills (including Language)

• Demonstrated ability to multi-task, be flexible, and meet changing priorities in a fast-paced high-workload environment.
• Demonstrated time management skills with the ability to effectively manage patient flow.
• Intermediate written and verbal communication skills.
• Bilingual in English/Spanish preferred.
• Knowledge of cashiering functions desired.
• Knowledge of front office procedures in a medical environment, and medical terminology preferred.
• Basic computer literacy (i.e., use system to manage and schedule appointments, access electronic medical record information, etc.)

Physical Requirements/Working Environment

Bending (neck): FREQUENTLY (3 - 6 HRS)

Bending (waist): RARELY (0-1 HRS)

Carrying 0 - 10 lbs: CONSTANTLY (6+ HRS)

Carrying 11 - 25 lbs: RARELY (0-1 HRS)

Carrying 25 - 50 lbs: NEVER

Carrying 51 - 75 lbs: NEVER

Carrying 75 lbs: NEVER

Climbing (ladder): RARELY (0-1 HRS)

Climbing (stairs): RARELY (0-1 HRS)

Driving: To drive from one clinic or another, or in the community: NEVER

Exposure to blood borne pathogens and biohazards: YES

Exposure risk to aerosol-transmitted diseases-YES

Exposure to dust, gas, fumes, or chemicals: Office equipment

Fine manipulation: FREQUENTLY (3 - 6 HRS)

Kneeling: RARELY (0-1 HRS)

Lifting 0 - 10 lbs: CONSTANTLY (6+ HRS)

Lifting 11 - 25 lbs: RARELY (0-1 HRS)

Power Grasping: NEVER

Pulling 0 - 10 lbs: CONSTANTLY (6+ HRS)

Pulling 11 - 25 lbs: RARELY (0-1 HRS)

Pulling 25 - 50 lbs: NEVER

Pulling 51 - 75 lbs: NEVER

Pulling over 75 lbs: NEVER

Pushing 0 - 10 lbs: CONSTANTLY (6+ HRS)

Pushing 11 - 25 lbs: RARELY (0-1 HRS)

Pushing 25 - 50 lbs: NEVER

Pushing 51 - 75 lbs: NEVER

Pushing over 75 lbs: NEVER

Reaching (above shoulder level): FREQUENTLY (3 - 6 HRS)

Reaching (below shoulder level): FREQUENTLY (3 - 6 HRS)

Repetitive use of hand: CONSTANTLY (6+ HRS)

Simple Grasping: FREQUENTLY (3 - 6 HRS)

Sitting: CONSTANTLY (6+ HRS)

Standing: FREQUENTLY (3 - 6 HRS)

Twisting: CONSTANTLY (6+ HRS)

Use of Personal Protective Equipment: NO

Walking: FREQUENTLY (3 - 6 HRS)

Working around equipment and machinery: Office equipment

Ages of Patients Served: ALL AGES

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)