Job Description

Oral Roberts University is a Christian university located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered university, we develop whole leaders for the whole world through a unique Whole Person education. Students come to ORU not to “stay” in their faith but to GROW in faith and to become the Spirit-empowered leaders they are called to be. Faculty, staff, and students must adhere to the Code of Honor Pledge for ORU.

POSITION OVERVIEW

Processes student applications for aid for fall, spring, and summer through financial aid packaging and loan processing; Provides customer service and financial aid knowledge for online and graduate students with in-depth questions about their financial aid; reviews and uploads incoming files submitted by distance and graduate students pertaining to their financial aid. Reviews withdrawn students and processes federal Title IV adjustments as a result of withdrawal (R2T4)

RESPONSIBILITES

• Counsel with students, parents referred regarding in-depth questions about their Financial Aid/FAFSA process. Answers questions about financial aid with parents, students, contracted groups and the general public phone calls, in-person consultation or e-mails

• Award financial aid funds and revise award letters as needed to prevent over-awards. Notify students of changes to award in a timely manner.

• Resolve "funds not paid" issues and others that may prevent student from receiving aid in a timely manner, using reports from the Director and the Banner system. Communicates delays in disbursements to students in a timely manner

• Ensure that students know the deadlines to apply for financial aid and know the proper forms to file to receive financial aid.

• Monitor graduate and online population for official university withdrawal.. Review grades for unofficial withdrawal at the conclusion of each enrollment period.

• Be thoroughly familiar with the various aid programs and graduate scholarships available; keep informed of the changes in them.

• Maintain a high level of accuracy in updating student data on the computer system.

COMPETENCIES

Knowledge & Experience

• A Bachelor’s Degree in related field is preferred. One year in an office setting required.

Skills & Abilities:

• Must have the ability to deal with persons experiencing stress related to financial matters effectively while maintaining a professional posture at all times.

• Must be self-motivated and have the ability to effectively balance/prioritize multi-tasks in the midst of a high-paced office environment.

• Must be detail orientated and have excellent data entry and mathematical skills.

• Must be able to effectively deal with persons from a variety of cultural backgrounds.

• Must be able to read and interpret federal regulations and guidelines as they apply to federal student aid.

• Must be adaptable and able to adjust to a rapidly changing administrative situation.

• Must have proven ability to maintain an eye for details under stressful conditions associated with project deadlines and a busy office environment.

• Must be able to meet mandatory deadlines imposed and prescribed by the Federal Government.

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