UC San Diego Health's Revenue Cycle department supports the organization's mission to deliver outstanding patient care and to create a healthier world - one life at a time. We are a diverse, patient-focused, high-performing team with a commitment to quality, collaboration, and continuous improvement that enables us to deliver the maximum standard of care to our patients. We offer challenging career opportunities in a fast-paced and innovative environment and we embrace individuals who demonstrate a deep passion for problem-solving and customer service.

Under the direct supervision of the Access Manager, the Patient Access Reps, pre-registers, pre-admits, and admits patients by telephone and/or in person. Assists with the efficient collection of accurate demographic information, reviews insurance benefits, obtains prior authorizations, patient estimates, cash collections, interacts with physicians/office personnel as well as other hospital personnel, and assist patients with discharge/post-hospital care. Interact with hospital departments including but not limited to Utilization Review and Patient Business Services to ensure correct and timely reimbursement. Provides support to higher level Patient Access Reps and other related duties as assigned.

• Minimum One (1) year of recent experience in Customer Service or equivalent combination of education and experience.

• Patient Access experience in hospital setting.

• UC San Diego - Extended Studies Intensive Revenue Cycle Course Certificate.

• Experience in a medical office or hospital setting.

• Must be able to work various hours, days, shifts, on-call, and various locations based on the 24-hour Medical Center's business needs.

• Employment is subject to a criminal background check and pre-employment physical.