IT Help Desk Technician
Job Description
*Job Description:* Our client is seeking a dynamic Help Desk/ IT Support Technician to join their innovative team. This role is pivotal as they transition to Windows 11 across all hospitals and clinics. If you thrive in a fast-paced environment and are passionate about technology, this is the perfect opportunity for you!*Top Skills - Must Haves:*
* Support
* Troubleshooting
* Customer service
* Technical support
*Top Skills' Details:*
* 2+ years desktop support experience
* Imaging devices with SCCM
* Workstation deployment
* Windows 10
*Required Skills:*
* 1 to 2 years' experience with installation and configuration of Windows 7 & Windows 10
* Hardware Refresh Experience
* Outstanding Customer Service Skills
* Knowledge of PXE Boot
* Desktop Troubleshooting
* Configuring Printers and Peripheral Devices (Scanners, Credit Card Readers, Signature Pads)
* Basic understanding of networking, telecom, and SCCM
*Responsibilities:*
* Deliver, configure, monitor, test, maintain, and troubleshoot end-point devices, applications, or networks following established processes and procedures
* Perform accurate documentation
* Read and interpret technical documentation to complete moves, changes, and break/fix for hardware or software components
* Collaborate with cross-functional teams to troubleshoot moderately complex issues
* Serve as a liaison between customers and vendors to ensure timely resolution of requests, issues, and problems
* Operate under direct supervision and may be required to be on call
*Secondary Skills - Nice to Haves:*
* Windows 10 desktop support
* Desktop imaging
* Active Directory
*Shift:* 8hr (x5) Evening Schedule: 11:30am-8pm, shifts varied throughout the week
*Main Reporting Address:* San Diego, CA 92121 - must be able to drive to different hospital/clinic sites throughout the county due to current projects/needs. One location per shift.
*Employee Value Proposition (EVP):*
* Opportunity to break into the healthcare industry
* Our client is ranked a top 100 hospital in the nation for the 7th consecutive year by Truven Health Analytics
* Consistently ranked on Fortune's "100 Best Companies to Work For" for eleven consecutive years
* Recognized in the top 15 Health Systems by Truven Health Analytics
* One of the top 3 companies to work for in San Diego
*Work Environment:*
* Onsite at both corporate offices and hospitals
* Likely follows a rotation based on the deployment plan, so reliable transportation is required
*Business Drivers/Customer Impact:*
* This role is essential for augmenting the existing team during the migration to Windows 11 at all hospitals and clinics.
#priority west
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Please mention you saw this ad on AsiansInAcademia.*
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