IT@JH Enterprise Directory and Messaging is seeking a Systems Administrator in Identity and Access Management (IAM) who is responsible for the administration, maintenance, and support of IAM systems and tools to ensure secure and efficient access to organizational resources. This role contributes to the continuous improvement and automation of IAM workflows and processes. Also, monitors system performance, resolves user and operational issues, and collaborates with cross-functional teams to implement IAM solutions and meet compliance requirements.

Specific Duties & Responsibilities

• Supports and maintains Identity and Access Management (IAM) systems and processes.
• Assists in managing identity and access data.
• Ensures compliance with governance standards.
• Troubleshoots system and user issues.
• System and process monitoring, maintenance and addressing user inquiries and access issues.
• Major projects are directed by senior staff, this position offers opportunities to contribute to IAM initiatives and improvements within established guidelines.

Specific Devices, Software, Projects

• Provides a support role for the IAM team responsible for the entire identity lifecycle for all JH Identities. Applications to develop and maintain these solutions include:
• Microsoft SQL
• Powershell
• Microsoft Identity Manager
• Azure AD Connect
• School Data Sync
• Azure Active Directory
• SQL Reporting Services
• PowerBI

Scale/size of area, project and/or system supported

• The IAM team oversees the management of hundreds of thousands of accounts across multiple Azure tenants, ensuring secure and streamlined identity solutions on an enterprise scale.
• Beyond maintaining JH Identities, the team is responsible for numerous data integrations that support essential enterprise operations. T
• he IAM team’s work includes large-scale projects that drive the success of enterprise initiatives, leveraging identity and access management to support secure, efficient, and compliant data usage throughout the organization.

On-call Requirements

• Yes

Special Knowledge, Skills & Abilities

• Strong attention to detail, a collaborative mindset, and a willingness to learn and grow within a dynamic IT environment.

• Must possess strong technical skills and stay current with identity and access management technology and best practices.

• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.

• Must demonstrate strong critical thinking and analytical reasoning skills.

• Ability to work on multiple priorities effectively.

• Ability to execute assigned project tasks within an established schedule.

• Ability to work collaboratively in a hybrid team environment.

• Ability to communicate effectively in the service of users and colleagues.

• Writes and communicates clearly and concisely.

• Possesses sound documentation skills.

• Ability to maintain confidentiality.

• Must demonstrate exemplary customer service skills.

• Bachelor's Degree.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

• Experience supporting IAM and/or cloud technologies.

Classified Title: Systems Administrator 
Role/Level/Range: ATP/03/PC  
Starting Salary Range: $53,800 - $94,400 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon-Fri, 8:30am-5:00pm 
Exempt Status: Exempt 
Location: Remote 
Department name: IT@JH Enterprise Directory and Messaging  
Personnel area: University Administration