Job Description

Job ID 1700
July 3, 2024

Department: Workforce Training
Employee Group: Link Handbook/CBA
Schedule: 40 hours/52 Weeks (Flexible work schedule, when necessary, which may include evenings or
weekends.)
Compensation: Grade AP2, $19.83/hr
Benefits: Full Time
Reports to: Program Manager SCC4 – MI Technology Career Pathways
Posting Closes: July 19, 2022

SUMMARY
This position serves as a vital link for program participants to link to education and training activities that will
lead to sustainable employment focused in the technology sector. This position will interact with community
agencies and employers to ensure participants understand the knowledge, skills, and abilities necessary for their
career choices.

ESSENTIAL FUNCTIONS
● Provide educational information and opportunities to SCC4 Grant participants, information technology,
automation, workforce training students and grant participants.
● Provide formal learning opportunities such as:
• A customized adult learning plan for each participant
• A job readiness suitability for the type of training needed
• Participate in information sessions and recruiting activities for the H1-B One
Workforce Project
● Facilitate group work in workshop and small group formats.
● Provide career coach and case management services, including:
• Assist with individual assessments as defined by grant requirements
• Collaborate with partners to help identify and address learning barriers.
• Collaborate with partners to bring career coaching services to the community and
partner organizations.
• Administering participant support services system
• Conduct WorkKeys, JOFI, and other assessments to prepare participants for National
Career Readiness Certificates and national certification exams.
• Document and maintain individual participant and grant files.
• Develop employment leads/placements with grant partners
• Re-engaging clients who may be approaching noncompliance status
• Maintaining participant reporting/reconciliation
• Monitoring overall participant performance in education and training programs
• Monitoring/coordinating follow-up with education and training retention participants
on at least a monthly basis
● Coordinate and monitor participate attendance with instructors and data entry staff
● Attend meetings as required.
● Coordinate the retrieval of information from the system for faculty, staff and students.

● Coordinate activities with external educational training specialists/coaches at grant partner organizations.
● Administer system designed to track grant participants who have been referred from other agencies
● Process new referrals.
● Provide monitoring/follow-up of participants by obtaining employment verifications and attendance
reports.
● Maintain student attendance logs.
● Prepare client case records at case opening and closing.
● Set-up, attend and present at community and employer events/meetings to discuss the grant and
program options.
● Regular attendance during normal scheduled hours is required. Being present is essential for serving
customers and performing the essential functions of this position.
● Other Duties as assigned.

JOB SPECIFICATIONS
Education Credentials
● Associates degree required; bachelor’s degree preferred.

Work Experience
● Previous work experience as a career coach or advisor serving adults with diverse backgrounds and
barriers highly preferred.
● Previous experience in the technology, IT or workforce development sector preferred.

Skills
● Technical - Proficiency with MS Office products and data systems.
● Communication - Excellent listening and communication skills, both written and verbal. Must
demonstrate a high level of customer service and the ability to communicate effectively with a diverse
student, staff and employer partner population.
● Team Player - Ability to work cooperatively and harmoniously with program and college staff, students,
and community. Demonstrated ability in working on a cross-functional team in a collaborative learning
centered environment.
● Reasoning - Strong reasoning skills and attention to detail.
● Task completion - Proven initiative and ability to follow through on multiple projects in a timely manner.

Physical Demands
● Ability to lift 10lbs and stand for 30-45 minutes at a time.

Mental Demands
● Must be self-motivated with the ability to work independently with minimal supervision.
● Proven initiative and ability to follow through on multiple projects in a timely manner.
● Ability to lift 10lbs and stand for 30-45 minutes at a time.
● Competence to organize work, handle multiple tasks, and meet timelines in a multi-project environment
● Continuously keeping up to date technically around programs, offerings, and activities (relevant or new)
to meet grant outcomes
● Consistent and intentional work habits that establish and maintain interpersonal relationships
● High level of energy, enthusiasm and the ability to be innovative and think creatively
● Ability to drive or travel to employer locations and local community partner locations is required. Valid
driver’s license and the ability to provide transportation to meetings in the State of Michigan.

Working Conditions

● GRCC will comply with any mandated health and safety requirements. Compliance information is
available on our policies website.
● Candidates must have a valid driver’s license and be able to provide their own transportation to
meetings in the State of Michigan.

NEXT STEPS / APPLICATION PROCESS
● Please fill out an application at https://www.grcc.edu/jobs. Submit a cover letter and resume. The
opportunity to apply for this position will close at the end of the day on the close date referenced at the
top of this job posting.
● Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application
considered, you must complete the assessments:
https://assessment.predictiveindex.com/bo/8MMT/EduTrain

HIRING PROCESS
GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate
bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive
and behavioral), reference checks and interviews.

Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal
opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the
value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and
employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual
orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation,
familial status, veteran status or genetics in all programs, activities, services, employment and advancement
including admissions to, access to, treatment in, or compensation in employment as required by state and
federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment,
including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent
discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of
retaliation against any person for bringing charges of discrimination or participating in an investigation. Further
information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE,
Grand Rapids, MI 49503-3295.

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