Senior Assistant, Financial Aid
Job Description
Responsible for general financial aid customer service by answering calls, emails, chats, and other inquiries.
Processes online forms and conduct quality assurance of reported and submitted information.
Assists students at a campus location if needed.
ESSENTIAL FUNCTIONS
Monitor and guide the customer service functions completed by assigned staff and assist the director with staff scheduling and time management.
Collaborate with the director to develop and conduct training for assigned staff to ensure a strong understanding of the financial aid application process and serve as the content expert for systems used by department staff.
Train and coordinate the work tasks of the part-time staff and work-study students.
Service as a liaison between financial aid staff to research and provide response or resolution to complex student issues.
Respond to financial aid-related questions, concerns or inquiries by answering calls, emails, online chats, and submissions to the student resolution center.
Collaborate with the Coordinator of Communications and Social Media to develop and maintain student instructional videos and the automated phone tree.
Serve as primary customer service representative to promote and ensure student access, success and to promote customer satisfaction.
Process online form submissions include performing quality assurance on the information submitted.
Perform document tracking to better serve students; collect, manage and maintain sensitive records (i.e., financial statements, college records, medical records, citizenship documents, divorce decrees, etc. ).
Analyze and interpret federal, state and institutional regulations and policies to assist students with the application for Federal, State and Institutional funds.
Guide and assist students to complete online application to ensure accuracy and completeness, meet registration timelines and payment of fees.
Establish and maintain student and program files and records in system of record, including detailed information regarding student situations.
Assist with outreach activities, financial aid orientations and special projects as assigned by a director.
Track and report customer service data and call statistics to the director.
Perform other duties, tasks and assignments as required.
QUALIFICATIONS
Education & Experience
- High school diploma or GED required
- Associate’s degree preferred
- 2 years working in a financial aid office preferred
- Valid Texas Driver License
- MS Office Programs
- Financial Aid Processing Systems
- Delivering High Quality Work
- Accepting Responsibility
- Serving Customers
- Supporting Organizational Goals
- Driving Continuous Improvement
- Acting with Integrity
- Thinking Critically
- Managing Change
- Communicating Effectively
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
The Organization
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
Location
Houston is a city with limitless possibilities:
- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
- 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
- The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
- With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
- Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Osvaldo Gomez, Director EEO/Compliance, Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517
Houston TX, 77266
713 718.8271 or hcc.oeotix@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.
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