Program Specialist 3
Job Description
Full job description
Description
The Program Specialist 3 on the Shelton Campus serves as the central point-of-contact for students, staff, faculty and the public. This position provides primary support to the Director of the Shelton campus. The Program Specialist 3 assists prospective students with admissions, enrollment, and financial aid processes by explaining decisions, account charges, initiating payment plans, and assisting with the application process as needed. The Program Specialist 3 is the first point of contact for students and the public, requiring exemplary customer service skills and the ability to explain complex federal, state and college policies, procedures and regulations. This position exercises independent judgment in applying those rules and regulations and is responsible for multiple major program activities with the guidance and direction of the campus director. Assists higher-level staff with general operations of Shelton Campus activities such as room scheduling, advertising, activities organization, and student employee operations.
Essential Functions
- Provides front desk coverage.
- Greet and confer with students, staff, faculty, and community members in person, over the phone, or in writing to identify needs, provide information, or direct customers to resources.
- Explain the requirements and procedures related to the Shelton Campus staff, students, faculty, and community members.
- Use set procedures to identify issues, research, and apply solutions and information to resolve complaints.
- Actively identify areas for improvement, propose solutions, and take appropriate initiative to improve processes upon approval.
- Intake documents and forms, collect prospective student data, monitor enrollment, and report results. (Data collected from the phone, walk-in, and email inquiries) Create, maintain, and send follow-up emails to contacts.
- Screen students for a variety of programs and services to determine eligibility for various funding opportunities. Screening for what the students are looking for, determining the best resources for them, and getting them in contact with the appropriate department.
- Submit necessary registration and records forms for academic and support services.
- Enroll and register students.
- Plan and facilitate quarterly campus events including the annual community resource fair focused on highlighting education programs, career opportunities, enrollment processes, financial aid, scholarship opportunities, student services, and community resources.
- Write, edit, and distribute student newsletter.
- Design and coordinate print and online advertisements.
- Oversee social media posts and analytics. Generates digital media content and a schedule of consistent posts utilizing various social media platforms on behalf of the Shelton campus. Analyzes social media metrics to determine the engagement of the target audience: current students, prospective students, alumni, and the broader community.
- Develop targeted email marketing campaigns.
- Maintain the classroom matrix schedule and update it throughout the quarter as needed.
- Schedule classrooms for each quarter which involves running reports and resolving issues related to room scheduling.
- Pull financial reports, and perform analysis to resolve any discrepancies.
- Order and coordinate cash replenishment as needed.
- Process tuition, fee, and voucher payments and forward them to Accounts Payable and/or Records and Registration.
- Other duties as assigned.
Qualifications
Minimum Qualifications
- High School Diploma or equivalent.
- Proficiency with Microsoft Office products
- 1-year minimum experience in customer service
- 2-year minimum experience in office
Desired Qualifications
- Experience working in education
- Knowledge and experience with student management systems
- Multilingual/Bilingual
- Familiarity with FERPA regulations
- Familiar with the challenges faced by non-traditional students.
Additional Information
Terms of Employment
This is a full-time classified position scheduled to work 40 hours a week, with a salary range of $55,224 - $74,376 annually. All classified positions will start their salary at Step A, when you have completed six months of probation, you will receive a 5 percent pay increase. A collective bargaining agreement exists, and this position is covered by the Washington Public Employees Associate (WPEA) Union. Classified positions qualify for the following benefits:
Medical/vision, dental, long-term disability, life insurance, and accidental dismemberment, Flexible Spending Arrangement, Dependent Care Assistance Program, Wellness Programs, Department of Retirement Systems Plan 2 or Plan 3, Deferred Compensation Program (DRS) retirement savings plan; TIAA supplemental retirement savings plan, Aflac, 11 paid holidays, leave – vacation/sick/personal holiday/personal leave, auto/home insurance, space available tuition waiver, Employee Assistance Program (EAP), fitness center, reduced rate and priority consideration on-site child care on a space available.
For more information regarding benefits, please visit our website here.
Conditions of Employment
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Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. In addition to the background check, candidates will be required to complete the Sexual Misconduct Disclosure Form as required WB HB 2327.
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Olympic College seeks candidates for employment who share our commitment to fostering an equitable and inclusive learning environment (read our Equity Statement). All applicants are required to submit a statement of 500 words or less, describing the value of diversity, equity, and inclusion in the higher education environment and their prior, current, and/or potential contribution(s) to fostering diversity, equity, and inclusion as an employee.
How To Apply
To be considered for this position a candidate must apply online through the Olympic College website and submit the following required materials:
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Olympic College Online Application
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Resume
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Cover Letter - in your cover letter describe how your experience sets you apart for this position.
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Unofficial college transcripts. Official transcripts and copies of mandated certifications will be required of the successful candidate.
EEO Statement
Olympic College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Olympic College provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following people have been designated to handle inquiries regarding non-discrimination and accommodation policies:HRticket@olympic.edu or 360-475-7300. This recruitment announcement does not reflect the entire job description and can be changed or modified without notice.
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